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Shipping & Returns


Shipping & Returns

About our Shipping

Early-birds.com uses UPS as our main carrier, in the event the items are oversize and very heavy parts will be shipped truck freight, we strive to get the best possible rate on any given day for all our shipments. Mail may be used on small items. If you would prefer to use your own carrier please notify us and we will be happy to comply. It is critical that you provide us with accurate information, especially your postal/zip code, email address and a telephone number.

Why does the site not calculate shipping charges?

It is impossible to devise a formula to calculate fair shipping charges in real-time as you order. Depending on what and how many items you buy, each shipment is calculated separately to get you the best possible price. Whether you are buying a bolt or a car body, we will negotiate the best possible price for you. Each order will be verified with you (including shipping charges once calculated) before it is processed.

Return Policy

Warranty claims, product returns, and/or incorrect orders or shipments must be addressed as follows:

PACKAGE DAMAGE/LOSS:

Parts lost or damaged in shipment are not the responsibility of Early-Birds.com If your part(s) are damaged or lost during shipment, you must contact the delivery carrier and file a claim within 24 hours and notify Early-Birds.com. We will help if you are having trouble getting satisfaction. For packages damaged during shipment, save the box and packaging materials until the package can be inspected by the carrier.

DAMAGE OR DISCREPTANCY CLAIMS:

Early-birds.com must be notified WITHIN 72 HOURS OF RECEIPT OF SHIPMENT, AND PRIOR TO INSTALLATION, of any and all damages/discrepancies to your shipment. Please note: Claims for damage outlined below WILL NOT BE VALID once the part has been installed. Inspect each part thoroughly for dents, chips, scratches, gouges, flaws, etc. and report any such damage Early-Birds.com by phone, fax or e-mail within 72 hours of receipt.

WARRANTY CLAIM RETURNS:

Merchandise may not be returned to Early-Birds.com for warranty unless purchased directly from Early-Birds.com. Proof of purchase is required. Return requests for dents, scratches, flaws, ect. will not be allowed after 72 hours of receipt or if an item has been installed. Returns will not be accepted without pre-authorization from Early-Birds.com. You must contact Early-Birds.com for a Return Authorization Number (RAN). The RAN must be clearly marked on the outside of the package. Packages without the RAN on the outside of the package will be refused. A RAN does not indicate warranty approval. Approval/disapproval will be determined after our physical inspection of the returned part(s). Parts must be packaged carefully to prevent damage. Customer is responsible for merchandise damaged in shipping due to inadequate packaging. Shipment will not be accepted freight collect. Early-Birds.com is not responsible for freight charges on returns. Non-warranty claims will be subject to exchange only.

NON-WARRANTY RETURNS

Merchandise may not be returned to Early-Birds.com unless purchased directly from Early-Birds.com. Proof of purchase is required. Request to return product must be arranged within 1 year of the invoice date and are subject to all freight charges. Installed parts are not returnable, except for warranty issues as stated above. Returns will not be accepted without pre-authorization from Early-Birds.com. Contact Early-Birds.com for a Return Authorization Number (RAN) and clearly mark the number on the outside of the package. Packages without a RAN will be refused. Parts must be packaged carefully to prevent damage. Customer is responsible for merchandise damaged in shipping due to inadequate packaging. Shipments will not be accepted freight collect. Early-Birds.com is not responsible for freight charges in returns. Non-warranty claims will be subject to exchange only.

PACKAGING FOR RETURN:

Parts must be packaged carefully to prevent damage. Customer is responsible for merchandise damaged in shipping due to inadequate packaging. We require that returns be shipped in a manner that provides the shipper with tracking ability so receipt can be verified. Shipment will not be accepted freight collect. Early-Birds.com is not responsible for freight charges on returns.

CONTACT AND COMPLAINTS:

All complaints must be addressed directly to Early-Birds.com as follows: Tel: [416] 630 8792, Fax: [416] 630 8794 or E-Mail: [email protected] Toll free 1 800 463 0546.
If you do not need, want or cannot use any item that has been purchased from Early-Birds.com, you can return it for a full refund, provided the part or parts have not been used.

Continue

We regularly add more muscle car restoration parts to our website. We probably have the parts you are looking for, but they may not be posted here yet - contact us and tell us what you need.

  1. Home
  2. Camaro parts
  3. Chevelle parts
  4. GTO parts
  5. Chevy Impala parts
  6. Mustang parts
  7. Firebird parts